Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as
Commercial Customer Service Specialist

Commercial Customer Support Specialist

Based in Marlow, UK 

As the newest member of our Customer Service Team, you will be the first point of contact and interface between the Customer and all relevant internal departments at Sennheiser. You will encompass the customers’ needs by providing and delivering a professional, high quality service, and offering assistance before, during and after the customers’ requirements are met. You will increase customer satisfaction and retention by providing dealers and colleagues with accurate, consistent, timely, and meaningful information.

Your duties will include building rapport and collaborative relationships with customers, enter orders accurately, apply discounts after proper approvals, provide pricing, inform customers of backorders with estimated ship dates, attending product trainings, and maintaining organized customer files. The role requires maintaining an excellent level of customer focus, quick thinking solutions and ability to prioritize according to various needs as they arise.

As the Commercial Customer Support Specialist, you will be a member of a European cross-border and cross-functional team and your culture and language skills will be the ambassadors of our corporate culture principles. You will be based in our UK office, and you will provide a backup for our offices within the UK & Nordic Region.

Your daily tasks will include: 

• Developing maximum sales potential out of assigned customers through good customer service techniques, knowledge of the company's products and services
• Applying knowledge of company products/services to efficiently process customer information and respond to inquiries, concerns and complaints in a diplomatic manner
• Ensuring orders are entered and moved through the system to shipping accurately and promptly
• Applying correct prices and discounts after seeking or receiving proper approvals
• Support global key accounts and accounts with special requirements
• Increasing sales by upselling or cross selling where appropriate
• Remaining current on product information and product updates through available resources
• Analyzing customer accounts and promptly make corrections and/or modifications to files
• Maintaining  updated, organized files on all assigned customers to include sales orders
• Contacting customers to obtain missing information or data to ensure an accurate customer database
• Assisting other co-workers in the department as needed
• Supporting with achievement of relevant KPI targets.
• Providing repair service customer support
• Improving global customer master data consistency and support standardized workflows for maintenance required for further progression of dependent tools and meaningful reporting.

Your Profile

As our new colleague you are flexible, have the ability to adapt to fast pace changing environment, support organizational change and your attitude is one of your most important assets. As a member of our Customer Service team, we would imagine you are a motivated and results focused individual with attention to detail, problem solving mindset and strong analytical and troubleshooting skills. You are a team player and at the same time a self-starter able to work individually and quickly learn company systems and tools. In line with our Culture Principles, the customer needs to be in the heart of your decision making and we imagine you have a high level of customer service, and are strong on Relationship Building by recognizing cultural differences.

What you can expect from us:

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do  - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio. 

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Do you want to join the team? Apply now.
Please only use our online application form for applications.

Do you have any questions? 
Please feel free to contact us at jobs@sennheiser.com.